Question 1

Is CabMatch free to use?

Accepted Answer

Yes, CabMatch is completely free for customers. We don't charge any booking fees, commission, or hidden charges. You pay the transport operator directly at the quoted price.

Question 2

Do I need to create an account to get quotes?

Accepted Answer

No registration is required. Simply fill in your journey details and you'll receive quotes. However, creating an account allows you to track your quote requests and communicate with operators more easily.

Question 3

How quickly will I receive quotes?

Accepted Answer

Instantly. Our automatic quote system generates prices as soon as you submit your trip — there's no waiting for operators to respond manually. You'll see your quotes on screen the moment you hit submit.

Question 4

Are all transport operators licensed and insured?

Accepted Answer

Yes, we only work with fully licensed taxi and private hire operators who have appropriate insurance coverage. All operators are verified and approved before joining our platform, ensuring you book with legitimate, professional transport companies.

Question 5

How do I book after receiving quotes?

Accepted Answer

Once you've compared your quotes, select the one you want and book securely through CabMatch. You can also message the operator through the platform if you have any questions before confirming.

Question 6

What types of vehicles are available?

Accepted Answer

Our operators offer various vehicle types including Saloon Cars (3 passengers, 2 luggage), Estate Cars (4 passengers, 4 luggage), Executive Cars (3 passengers, 2 luggage), MPVs (6 passengers, 6 luggage), 8-Seaters (8 passengers, 8 luggage), and Luxury vehicles (7 passengers, 8 luggage).

Question 7

What areas do you cover?

Accepted Answer

We cover the PO and SO postcode areas — licensed operators work across 10 local licensing authorities: Portsmouth, Southampton, Fareham, Gosport, Havant, Eastleigh, Chichester, New Forest, Test Valley and Winchester. We're expanding to more areas soon.

Question 8

Can I get quotes for airport transfers?

Accepted Answer

Yes, airport transfers are one of our specialities. We provide quotes for transfers to all major UK airports including Heathrow, Gatwick, Manchester, Southampton, and regional airports. Many operators offer meet & greet services for airport pickups.

Question 9

Do you handle cruise terminal transfers?

Accepted Answer

Absolutely. We specialise in cruise transfers to Southampton, Portsmouth, and other UK cruise terminals. Our operators are experienced with cruise schedules, including early morning departures and late evening returns from cruise terminals.

Question 10

Can I get quotes for group bookings or events?

Accepted Answer

Yes, our operators handle group bookings for events such as concerts, sporting events, weddings, and corporate functions. Larger vehicles and multiple vehicle bookings are available. Specify your group size when requesting quotes.

Question 11

What if I need to cancel or change my booking?

Accepted Answer

Cancellation and change policies vary by operator. Each operator sets their own terms, which are displayed as part of their quote. Most operators offer reasonable cancellation windows, especially for advance bookings — please check before confirming.

Question 12

How do I know if my quote request was received?

Accepted Answer

You'll see your quotes on screen immediately — our automatic system generates prices instantly when you submit. There's no waiting for individual operator responses.

Question 13

What if I have special requirements or accessibility needs?

Accepted Answer

Many of our operators can accommodate special requirements including wheelchair accessibility, child seats, or other specific needs. Include these requirements in your quote request and our automatic system will show quotes from operators with the right vehicles for your journey.

Question 14

How are quote prices determined?

Accepted Answer

Prices are set by individual operators based on factors like distance, vehicle type, date and time of travel, and any special requirements. Our automatic quote system uses each operator's pricing rules to generate instant, accurate prices for your trip.

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